"they are strict with guests key cards even if i called in to give permission"

"Great location, friendly staff, Clean, comfortable and very well maintained"

"Park Lane is fabulous for an extended stay in NYC. I recommend a studio suite on the 30th floor, #3000. Majestic and panoramic views of Central Park. Staff keep your room immaculately clean. Location is ideal for walks in Central Park. Visit Strawberry Fields on Sunday for Beatles/John Lennon's live music performances by excellent musicians. Museums, shopping and excellent restaurants are within walking distance from Park Lane. Breakfast on the 44th floor is delicious with incredible...

"Do not stay here!! When we arrived several members of the staff were rude, dismissive and unhelpful. I Tried to speak with the manager and he was also unhelpful. When the second manager looked it up, miraculously the issue was fixed and she found no error, after being delayed check in for 30 minutes. When I got home I realized I was charged an extra fee. When I called I was hung up on and left on hold several times before I was able to speak to anyone. Again, they were unhelpful and dismissive....

"Very clean, nice renovated rooms, cool location. However —Big negative is that restaurant reception is super unhelpful, you never get a table and they do always ask to wait one hour…. All this despite being regular having stayed 50x there - especially on weekends with family super unhelpful and rude… even when place is empty they do not let you in… in sum the hotel should urgently fix this as not top hotel style."

"Our stay was wonderful! We had an amazing time and enjoyed our vacation. The rooms were spacious, clean, and comfortable."

"I didn’t see any amenities besides vending and ice. There was no phone in the room, so no wake up call. No fear, though, the housekeeping staff was on the floor before 8:30 every morning. Talking very loudly, and yelling across the halls to each other. The bedside lamps were work lights sitting on a sconce holder that would come off easily, and there are no outlets by the bed. But, the water pressure was great! Plenty of hot water! The pillows were great, as well as the mattress!! Our room was...

"Good! Wish there was a fridge in the room"