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Best Western Palace Hotel & Casino

4.0 star property
Beachfront, with indoor pool

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Photo gallery for Best Western Palace Hotel & Casino

On the beach
Indoor pool, sun loungers
Exterior
In-room safe, desk, iron/ironing board, free WiFi
2 restaurants, breakfast served

Popular amenities

  • Parking available
  • Bar
The current price is SAR 441
SAR 463 total
includes taxes & fees
31 Jul - 1 Aug

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Standard Room, 2 Twin Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(9 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

7.8 out of 10
Good
(11 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Sofa bed
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

View from room

Standard Room, 1 Double Bed, Non Smoking

7.2 out of 10
Good
(13 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(8 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.4 out of 10
Good
(9 reviews)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Map
Central Promenade, Douglas, England, IM2 4NA

What's nearby

  • Douglas Beach - 1 min walk - 0.2 km
  • Palace Casino - 1 min walk - 0.2 km
  • Gaiety Theatre - 13 min walk - 1.1 km
  • Tynwald - 19 min walk - 1.6 km
  • Manx Museum - 19 min walk - 1.6 km

Getting around

  • Douglas Ferry Station - 7 min drive
  • Snaefell Mountain Railway Bungalow Station - 13 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬15 min walk
  • ‪The Woodbourne - ‬20 min walk
  • ‪Terrace Chippy & Diner - ‬20 min walk
  • ‪Victoria Grill - ‬3 min drive
  • ‪Sam Webbs - ‬13 min walk

About this property

Best Western Palace Hotel & Casino

Upscale hotel by the sea
Take advantage of a casino, dry cleaning/laundry services, and a bar at Best Western Palace Hotel & Casino. Take some time to relax at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and ocean views. In addition to a health club and a business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An indoor pool with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
  • A computer station, a front-desk safe, and meeting rooms
  • Wedding services, luggage storage, and ATM/banking services
  • Guest reviews speak highly of the helpful staff
Room features
All 133 rooms feature comforts such as 24-hour room service, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • LED TVs with digital channels
  • Electric kettles, heating, and daily housekeeping

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

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Interior

The Empress Hotel

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Business services
8.4 out of 10, Very Good, 823 reviews
The price is SAR 588
SAR 618 total
includes taxes & fees
Aug 18 - Aug 19
The Empress Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 12.95 per person
  • Self parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

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Frequently asked questions

Does Best Western Palace Hotel & Casino have a pool?

Yes, this property has an indoor pool.

Is Best Western Palace Hotel & Casino pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Palace Hotel & Casino?

Self parking is available for GBP 4 per day.

What time is check-in at Best Western Palace Hotel & Casino?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Palace Hotel & Casino?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Palace Hotel & Casino located?

Nestled on the beach, this Douglas hotel is within a 5-minute walk of Douglas Beach and Palace Casino. Douglas Bay Horse Tramway and Gaiety Theatre are also within 15 minutes. Douglas Ferry Station is 22 minutes by foot.

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Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 187 out of 889 reviews
Rating 8 - Good. 351 out of 889 reviews
Rating 6 - Okay. 233 out of 889 reviews
Rating 4 - Poor. 82 out of 889 reviews
Rating 2 - Terrible. 36 out of 889 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellent amenities
Stayed 1 night in Jul 2025

10/10 Excellent

Mr Nigel

Liked: Cleanliness, amenities, property conditions & facilities
Exactly what we wanted plenty to do and good food
Stayed 4 nights in May 2025

8/10 Good

christine

Liked: Amenities, property conditions & facilities
Nice situated property, enjoyed swimming pool,
Stayed 2 nights in May 2025

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Property conditions & facilities
Nice pool and spa , Room - Carpet threadbare, Bed awfully hard and uncomfortable, shower not working Breakfast awful - coffee lukewarm, cooked items not great , pastries stale Not value for money for breakfast Underwhelmed by whole experience
Stayed 1 night in Jul 2025

2/10 Terrible

John

Disliked: Staff & service, amenities, property conditions & facilities
The web site does not show how outdated the hotel is, a major overhaul and upgrade required
Stayed 2 nights in Jul 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 3 nights in Jul 2025

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the whole experience staff were brilliant all of them
Stayed 3 nights in Apr 2025

6/10 Okay

Jamie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is perfect right on the Promenade waterfront. Everything is within walking distance to The Strand for shopping and dining. Very friendly staff. The hotel is clean and safe but definitely very old and frumpy. In need of repair & updating.
Stayed 1 night in May 2025

8/10 Good

Harsh

Liked: Cleanliness, staff & service, room comfort
It was good.
Stayed 3 nights in Apr 2025

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, room comfort

March 2025 visit

Good service, hotel and facilities (espially showers) coyld donwith modernising
Stayed 1 night in Mar 2025

6/10 Okay

Tony

Liked: Cleanliness, staff & service
Typical best western hotel, run down in lots of areas, threadbare corridor carpets etc but the room was clean and the bed was comfortable. Expensive for what it is but adequate for a night or two! Has its own parking behind the hotel which is useful for parking motorbikes etc from plain view.
Stayed 1 night in May 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service
The building is now very tired and would benefit from a complete refurbishment. It would probably be better to demolish it and start again. The staff were very cheerful and then rooms very clean. The breakfasts were very good.
Stayed 7 nights in Apr 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst it may feel a little dated and can be a little noisy in the evening, the facilities are good, and well kept. The beds were firm but comfortable and the pool & spa were very enjoyable. It’s also well positioned over the bay and within easy walk of the heart of Douglas.
Stayed 2 nights in Mar 2025

6/10 Okay

Melanie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel has a fantastic location overlooking Douglas bay. The towels were good quality & size. Most staff were very nice, apart from the person who checked me in, who came across as moody! Rooms at the back get very hot on a sunny day and with no air con, the room fan is not enough. With the window open there is quite a bit of noise from the car park at the back and people leaving the casino late at night making sleep difficult. There were only 2 plug sockets and none near the beds, so difficult when trying to charge 2 devices, and have the fan on and hair straighteners on at the same time! The WiFi was poor so I mostly used my UK data. If booking again, I'd insist on a sea view room which are in the shade in the afternoon.
Stayed 9 nights in Jul 2025

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located
Stayed 1 night in Oct 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Very clean,ideally situated,friendly and helpful staff but boy does it need a referb !!!Worn carpets etc. Aside from that i would recomend it.
Stayed 1 night in Apr 2025

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.
Stayed 2 nights in Aug 2024

2/10 Terrible

roland

Disliked: Cleanliness, amenities, property conditions & facilities
It’s been 15 years since I stayed at a hotel in the British Isles and things have not improved. The rest of the world has moved on. The eastern European woman that checked me in was fast, friendly and efficient. The local woman that checked me out was typically surly and uninterested. The room was dirty. In particular there was dirty water in the kettle which was discoloured and may have been there for weeks rather than days. This is a health hazard. In addition, they were seagull poo covering us substantial portion of the window both inside and outside! The bathroom was poor with a small quantity of lukewarm water, so I ended up taking a shallow bath.
Stayed 1 night in Jul 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and plenty to do including swim, gym, bingo, casino, cinema. Breakfast was excellent. Staff were friendly.
Stayed 3 nights in Nov 2024

10/10 Excellent

Fintan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, a bit dated in parts but still very good. Food was good, rooms clean and staff very friendly and helpful
Stayed 2 nights in Sep 2024

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, room comfort

Weekend trip

Had a great stay,great location, clean and great staff ,our only criticism is the hotel is dated,beds uncomfortable, rooms to warm but would definitely return Forgot to mention pool and spa was great
Stayed 3 nights in Oct 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, always stay here when in IOM.
Stayed 5 nights in Jul 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Feb 2025

8/10 Good

Arkan

Liked: Cleanliness, staff & service
Very nice and convenience hotel , very friendly staff, really happy with this hotel 😎
Stayed 1 night in Apr 2024

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in Douglas

Had a great time at this best western , rooms very clean but a little tired, great breakfast , friendly staff love the new lookys bar. Overall a great place to stay ,will definitely return.
Stayed 4 nights in Jun 2024