"Highly recommend this hotel! Very cozy and good atmosphere. Staff were very helpful! Great location for a west London stay. "

"The room was fine, it was clean but a little dated. The beds (2 singles) though were very uncomfortable. One had the springs poking through. On asking for a mattress topper or a different mattress, the response was that this was not possible. Mattress toppers were later added but why indicate this is not possible when it is? We were cold on the first night and requested a blanket. We were informed that the hotel did not have any blankets! After considering moving hotel we were given a second...

"Everything was perfect "

"Room was small but okay. Soundproofing not great - there was noise from the corridor that woke me up late at night and early in the morning. The latch on the bathroom window was broken which meant it could be opened from the outside, and the room was on the ground floor, which was not great. On arrival at the property my card was pre-authorised with 5% of the room rate, which was presented as just in case I used any items from the fridge; on departure this was instead described as an optional...