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"Clean room, helpful check-in staff"

"Loved the west facing balcony overlooking the river on our room. Room decor was very contemporary and stylish. Bathroom lovely and spotlessly clean. Staff so friendly."

"Very helpful staff"

"The staff, in particular, the receptionists including the charming Lithuanian girl, were so helpful and informative. The food was pretty good as well and well presented. Having had to slum it in a rival establishment a few years’ ago, when there was no room at Poets Corner, it was a relief to note how well looked after we were."

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"Our room on the second floor was extremely hot - it was a particularly hot week but we were never able to cool it down despite having the fan on. Having to climb about 40 stairs with suitcases for several days' stay was a challenge. Although the house keeping staff did their best to maintain the room and bathroom they were outdated and the bathroom in particular needs updating. The sofa looks as though it has been picked up from a junk shop We were disappointed that the room, described as...

"High standard. Only niggle was no table so nowhere to eat. Strange for an appartment with kitchen."

"We were a late check in and happy to see reception still open. Some of building a bit tatty but it is old Room very clean with everything we needed"

"We pre-booked a non smoking Family room. On arrival the non smoking Family room we were given was not cleaned very satisfactory, they had no other rooms to offer other than a smoking room, which we had no choice but to accept. After pulling out The Bed Settee it was full of `glitter` (obviously not cleaned). The TV controller did not work and an electric bulb was missing from the dressing table. We complained and were given a small rebate. Would not book at this Hotel again."

"I wouldn’t recommend this hotel anyone, I stayed at this hotel recently and paid £130 for a night but it was very disappointed with the condition of the room and the way my concerns were handled. I went into the shower and only realised after I was already wet that there was no shampoo provided in the dispenser/tray. This was a basic amenity that should have been checked before the room was given to guests. The room itself was also not properly maintained. There were spider webs around the...

"Lovely big clean room with extra sofa bed very large bathroom So peaceful here we went to see the birds of prey early in morning included in the stay had to leave before coffee shop was open but the staff we did meet were all very friendly room had fridge microwave toaster kettle and table and chairs great parking wish we could have stayed longer"

"E"

"So pleased we booked an overnight stay here. Every member of staff we met were friendly and helpful. Small room but it had everything that you would need including a safe, aircon (so welcome with the high temperatures), an iron, hairdryer and tea and coffee. The bathroom was great too. Good shower and there were fluffy towels and toiletries. There was an excellent choice at breakfast- a wide selection of cooked breakfasts. We had eggs royale and scrambled eggs, tomatoes and smoked salmon.All...

"Fantastic breakfast. Lovely friendly and helpful hosts. Beautiful surroundings."