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"No kettle in room"

"Great location and the room was kept clean. Had some issues with the bathroom as toilet was difficult to flush and shower leaked across tiled floor, but for one night wasn’t worth complaining about. Breakfast was very busy and seating options limited. Food selection was good and what you would expect."

"Great place right in City Centre. 5 minutes to train station. Great staff, great rooms."

"So with all the good that we enjoyed there are a few suggestions. We were 3 people staying 3 nights. RESTAURANT 12,5 % service charge AUTOMATICALLY added to your Restaurant bill, which was not advertised. Extra cheese on a burger means half cheese .... apparently that's how it comes. The air-conditioning in the restaurant is too cold morning and night - cools your food in minutes, take a jacket. There was a heat wave, but 17C outside at 830am does not need cold room temperatures. Ask staff...

"The room was immaculate the staff were very helpful great experience"

"One lift out of action caused long delays, although good selection of breakfast the cooked was only warm and a lack of reception staff"

"Another excellent stay in a family room. All of the staff were friendly and helpful. We appreciated the great breakfast selection. The hotel is in a great location - within easy reach of the Mailbox and Bullring."

"The most comfortable bed and beautiful hotel"

"Nice stay"

"We booked the family room with a pull out couch, but they did not provide linens/pillows for the pull out or enough towels. I notified the desk, but no follow up. I brought it to their attention at checkout and they took my email, but did not follow up. I paid extra for a family room, but didn't get the benefit of it."

"Stayed two nights good for a base to travel around"

"The room smelt a bit of damp but the staff were lovely"

"We had a great stay"

"Staff were so amazing. Clean room, abke to leave luggage past checkout time to collect later. Breakfast was lovely and my coach was late so they let me have a coffee ❤️ for the price its very central and easy to navigate. Sizeable room"

"One elevator was down the entire time, then on the last day the second broke too. The entrance is in an alley that is dirty and usually has people loitering or sleeping in it. Street was boisterous at night and we were seven floors up. Would not feel safe here as a solo traveler. Great access to train station and very affordable, but I can’t say that I recommend it."