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"When we very first arrived, there was a smooth check-in and we stayed in hotel Rome, which is connected to the waterpark. We proceeded to the hotel and could not find any bell carts one of the workers that was working. The arcade area gave us a phone number to call we then proceeded to call the hotel. They said they were gonna let the Publix people know to bring bill carts down. We then waited a half an hour. We could not lug all of our stuff in with three small children, and my fiancé proceeded...

"Very nice place to stay with kids . A lot of fun in water park "

"The chemicals were so strong in the hot tub, we were unable to use. The property needs some updating."

"Clean room, quiet. Polite staff. Nice area. Thank you."

"We've been coming here for years now before the process started going up and we still love it. Pros: the room super spacious for our family of 4, the pool water was warm on the last day of our start, the food at restaurant was amazing and the staff was all super nice and respectful. The cons: the rooms need updating, shower faucet was loose and moving around enough that my 2 year old kept messing with it. The 1st night we asked for a pack n play bed for our baby and more pillows and blankets ...

"We booked this hotel because we were celebrating an important birthday. The Main Reason we picked this hotel was for the indoor pool. When we finished dinner we dressed for the pool and arrived just to be told the pool was Closed for a private party. NEVER WERE WE TOLD IF THIS DURING BOOKING OR CHECK IN. Very disappointing to be charged full price and not be able to use what we paid for. Probably will not book here again."

"Honestly the setting and staff were great! WiFi was lacking so don't plan to work onsite. Great place to get away"

"The staff are knowledgeable and friendly "

"Too early for outdoor pool. Front desk person at check in was not very friendly or helpful. Made us feel less than welcome. Didn’t seem interested in answering any questions. We had a lakeside room but it overlooked the roof and was not an attractive sight with all the mess on it. Plus they were installing some kind of big unit so it was noisy. We wouldn’t have bothered with a lakeside room if we had known that was th view. I"

"Breakfast buffet not worth the price "

"Pool was great temp. Clean and not obnoxiously chlorinated. Great value for the price."

"Iv stated at this property over 10 times over the past 3 years. I ran into several issues with cleanliness, working amenities, and over all experience. The main pool on the first level is out of service, the heating/ac unit in the room squealed extremely loud, and "

"Customer service was great until staff didn’t communicate properly about the parking and when told they made a error now she had to talk to other staff and I wanted a regular room they gave me a hearing accessible room when trying to change it I was given the run around thru Expedia and request wasn’t granted cause Expedia said they couldn’t get into contact with anyone and ask for a refund and repurchase the room like how is that a good option? Overall love the hotel and hope I get my refund...

"Check in was smooth and quick, and staff were amazing! Fireplace was beautiful and a very clean hot tub:) will be staying again!"

"The staff here are remarkable. Extremely nice facilities and lots of ambiance."

"Every time I stay, it is amazing. I absolutely love this hotel 10 out of 10."

"Would not recommend this place. Sheets stained with blood. I went to lay my daughter down and pulled the blanket back and saw blood stains!!!"

"Staff was friendly and knowledgeable. We appreciated the free shuttle offered by the hotel and used it three times during our stay. Rooms spacious and clean. Bed was very comfortable as well."

"Pleasant surprise. This was a last minute switch and we are definitely coming back! Thank you."

"I would stay here again for sure! Beautiful hotel in a great location! "