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"Disappointed there was no robes or slippers or toothbrush in the room of standard room,think for the price it needs robes back. Bottle water 🍶 would be good too. Comfortable night sleep. Would prefer la a carte instead of buffet breakfast at $30 pp. Hot springs were lovely as always"

"Just such a clean facility, excellent room standards with clean sheets, good choice of soaps etc and very fine facility at a gorgeous location... will certainly be back.."

"Right in the centre of town, close to the park and waterfront as well as the shops and pubs. Great spot. Easy parking, clean and secure."

"We loved our stay, the room was really nice, spacious and so clean! Everything from the friendly staff to the delicious breakfast was fantastic. We were close to town and beach, could not fault a thing. Highly recommend, will definitely be back."

"Warm and friendly staff Great location Walkable"

"Location was good. Extremely cold , which I know it's winter. Not enough bedding and room did not warm up. Bathroom Extremely cold."

"Rooms have been updated brilliantly including bathroom. Great bed"

"Everything was good except the bed was too soft for me but It was good to have a electric blanket. The location and the environment was very nice."

"very happy with this property and service"

"This was our first time staying in a holiday park with our little one and it didn't disappoint! Great facilities - the indoor pool was brilliant, being winter and with a child who loves to swim! Really loved it! Only point of improvement would be to give the shower and the plugs in the sinks a good scrub and mould spray. Otherwise everything was great!"

"Great position near the beach and town."

"Bedding and decor was lovely. Nice hot rain shower."

"Was impressed on the size and updated kitchen, living area. Only let down was the old bathroom. Also apparently won't let guests smoke outside, need to exit the whole park!"

"Extremely friendly staff. "

"Very clean, great amenities"

"Location was fantastic. Room was clean and staff were very friendly"

"A lovely place to stay. Perfect for our needs. Friendly and helpful staff."

"Nice clean room in a good location"

"I have been traveling for 7 weeks and have stayed in 14+ hotels in N.Z. and OZ. None of them have made a greater effort to make me comfortable than City Heart, admittedly a modest, affordable 16 room place in Warrnambool. The bed was super comfortable, when you turned on the hot water, you got hot water and —— wait for it —— the T.P. was actually soft, almost plush!"