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"Set in a quiet location Old castle which still has original features"

"Very clean and well appointed hotel. Staff were very helpful especially ‘Ovi’ at breakfast."

"Great location but stain on the bed on arrival, immediately advised two members of staff but bedding wasn’t changed for us getting back to the room late that night. Advised again on check out yet no one followed up"

"The room was good with a comfy bed, clean bathroom room , shower with hot water etc. Mini bar was useful and not stupidly expensive. Could do with some better glasses for drinks. Staff were all friendly and offered luggage service. Breakfast was nice if not spectacular. Decor around the building could do with updating but otherwise a good place. Would go there again."

"Great location. Nice hotel. Most of the public spaces were great. Loos were a bit of a mess. Also staff at breakfast were not be helpful when coffee ran out of Milan’s coffee And the chef can’t pouch an egg. Food on Saturday night was great. Staff patient."

"Staff lovely & helpful too. Hotel great location near station & all amenities. I would stop again"

"Need more staff at breakfast as some of breakfast run out as its very slow waiting for more food and"

"My single room was excellent value. I was fine walking up the final flight of stairs but thought that the lack of complete lift access should have been pointed out. With the windows open it was not too hot. I had a good view from the very top of the hotel towards Gateshead. There was not much noisy from the railway during the night. The bed was comfortable. In future I will be booking directly as the hotel no longer included swimming pool access in third party bookings."

"Fantastic room with excellent facilities. Wish I’d had time to use the amazing bath! Loved the overall appearance of the property. Extra points for use of Ringtons refreshments. Staff very helpful and friendly. Breakfast was top notch. Will stay again"

"Continently located. Great rooms, very good staff!"

"Misty it’s exceptional value for money"

"Every thing"

"Always stay here when I am in Newcastle its a great hotel and stay are nice friendly and very helpful"

"Great staff and nice rooms."

"Excellent stay. Love the new rooms. You need to clean the chairs in the bar. Had to wipe a few down myself."

"It was so unique and everything felt special"

"Good standard hotel. Ideal for an overnight stay.Would stay again."

"Staff lack of kindness and understanding of the need of their customers."

"Very helpful and welcoming staff (a credit to your hotel) but was a bit disappointed with breakfast. Not a great selection of chopped fruit (just peaches one morning) and only egg was a kind of overcooked omelette!"