Search Hotels in Tompkins County

"Hotel as advertised. Good location. Clean room. Nice staff. "

"Staff was great. Room was clean. Beds need updating or toppers. Breakfast needs improvements, not prepared well. Fireplace was nice but it’s on a timer that goes off way too fast. "

"No one was there to check us in. When I called the front desk phone number I reached a phone sex line. I think this hotel is a scam. "

"Every thing is great "

"Super friendly staff, very clean, great location."

"Really friendly and accommodating staff. Breakfast was great. Clean and comfortable "

"The room only had a portable heater, resulting in cold temperatures at night. Additionally, the room had an unpleasant odor. "

"Breakfast was fair, rooms were clean and quiet Staff friendly parking lot was a land mind of pot holes "

"I recently stayed at the Canopy by Hilton Ithaca Downtown and overall had a very positive experience. The hotel itself is beautiful, clean, and clearly well maintained. The location is excellent, and the rooms were comfortable—especially the beds. Where the experience fell short was on the service side. The staff, while friendly, often came across as a bit disengaged and not particularly attentive. There were small but noticeable issues—like empty coffee stations and long wait times at the restaurant (we were told 45 minutes for food), which made it feel understaffed. That said, one staff member in the restaurant on Friday night made a genuine effort to improve the experience, which was appreciated. With a stronger focus on service and staffing, this hotel could easily match the high quality of its physical space."