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"I had a wonderful day at this hotel. Everyone was so welcoming from the staff. One of the staff members took me to my room, carry my luggage and also ensure that I was able to get room service to my room. They also have a complementary shuttle to the airport, which is amazing. The property is so nice and the food is delicious when I come back I will definitely be staying in this hotel."

"Absolutely fantastic. After reading so many negative reviews about the disturbance from the construction I was a little worried, but it was never a bother and our stay was perfect. Shout out to Wanduta for being the sweetest! "

"Great place to stay in downtown area. It is right on the beach!"

"Conveniently located with very warm and welcoming staffs. "

"Really enjoyed our stay at the Gran Melia. They made you feel welcome from the moment you walk in. The amenities are great. Rooms are comfortable and clean. Staff is very friendly and helpful."

"I have travelled a lot and by far this is one of the best hotels I have visited. All the staff are friendly, Mwajabu, Mary, Mariam (at shisha), Simone…..the list is too long. Will definitely be back!"

"Great decor! Brand new wing is lovely but note is separate to the main hotel. Excellent breakfast. Very honest staff. The hotel tours team v high std and good value for Dhow and snorklong trips. Spa appraently good but disaapintingly hard to book. "

"This is a really AMAZING HOTEL for both families or couples. I travelled more than 70 countries; and this was such an amazing spot I stayed. Before selectong hotel I read all comments but some negative ones are not very realistic to me now: 1-amazing staff: from reception to beach, restaurants to gardeners; all are making the hotel really shine. So kind, helpful, and service quality to your front amazingly. In any other country you cannot find such - in EU for sure not 2- food: very very delicious, big variety. Some mentioned that it s not easy to book restaurants which is absolutaley not true; very very easy indeed. If you are searching for Michelin restaurants ; for sure no need to come here; otherwise this hotel is amazing 3-natives by the beach: wheb walking by the beach; there are Tanzanian and Masai people approaching you but in a very gentle way; tryijg to help you walk in return asking you to visit their shops in a very good petsonal distance. All are kind. No need to worry at all even with kids or ladies alone. Also in case there are safety guards by beach. 4- sea and beach: very beautiful amd clean. Even in low tides you cannkt see any trash in the sea or beach. Be careful with sear urchines in low tide after 1km from beach. Masaii will help you My only comment might be daily trips and spa services; despite of their quality; a bit overpriced even above EU levels. Overall: Such a very good price vs service quality. Big thanks to all team and employees. "

"Everything was so good."