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"The Kigali Serena was perfection!!! The staff and principles were friendly and went above and beyond to make my stay the best possible"

"We had an unexpected extension to our visit to Kigali and this was the perfect place to stay. We chose an executive room and found we could use the business lounge with that level of room. There the staff were very friendly and the food just right for a place to hang out and re-plan the next part of our journey."

"Good views, fairly good rooms, Good breakfast "

"Excellent service."

"Awesome staff, this was only a one-night extension of my original 5-night stay."

"Sdb pratique Chambres ok Personnel serviable Petit déjeuner ok La moquette est très sale Le service de blanchisserie beaucoup trop cher pour le service rendu (il était sans frais en janvier 2026!)"

"The property had beautiful settings; the pool was nice and the dining are was very charming."

"No breakfasts included very poor service check-in was impossible via QR code "

"Staff is very polite and professional. Breakfast is "

"the staff was amazing and the hotel is top notch"

"An outstanding place with exceptional comfort and professionalism. Everything was perfectly organized, and the atmosphere made me feel truly welcome. I will definitely return and highly recommend it to anyone seeking quality and peace.""

"Perfect place and rental stuff"

"Ms.Asumta was very friendly and helped me with the formalities. The chief waiter and his team were carrying all the time and presented a wonderful Tilapia for dinner. Don't trust some bad reviews about this place,now they are under new management "

"The overall ambience at the hotel was easy going and peaceful.Breakfast was varied and interesting. My room was spotless and the cleaners made some adorable shapes out of my towels when they changed them Only minor gripe was there was insufficient areas down in reception to either sit down and chat or do some work- unless you went to the onsite coffee shop."