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"Rooms are extremely outdated/stained/gross, fixtures are falling off the walls, the elevator sounds like it is going to fall off the cables, the breakfast bar area was filthy, the patio was dirty and run down, customer service was completely incompetent, and lied to our faces about fixing a billing error - which we are still fighting to get refunded. The line of guests at the front desk every morning also complaining speaks for itself. I don't know what happened over the last year, but this place has gone way downhill. For the price they charge, unacceptable. If this were an $80 motel, I'd wouldn't complain (thought that probably would still have been better than this), but at $250+ a night, this is a rip off."

"The property was great. The room was very good. The proximity to CBP was amazing. Was not very pleased that the restaurant was having construction done and there was very limited food available. "

"Good Customer Service, room was nice and clean"

"Very nice room. "

"Stayed here for a conference. Staff not clear in their communications or helpful in general. Tried to charge me for early check in when I had paid for the night begore so that I could check in. Room was cold."

"Property is under construction. Could not get the King room I booked. Calling front desk is pointless, they put you on hold and never come back to answer the call."

"My wife and I stayed here for our anniversary weekend, we loved the place. Everything was amazing. "

"The room was clean and the staff's very helpful. We were able to check in early which was a big help."

"Love the downtown location."