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"Room was clean just a bit dated. Staff were very helpful and the breakfast was great"

"If your looking for an overrated hotel then this is your place!!! Dated old dirty pillows, hair in the bed,chips in the mirror bed so uncomfortable you might aswell sleep on the floor dirty towels, don't get me started on the parking fee aswell, 9 pound! Reception staff on arrival grumpy as hell! Reception staff when leaving very nice and helpful shame they wasn't working when we arrived! Overall wished we had just booked a Premier inn that worked out cheaper with decent beds aircon and all that...

"The room was basic and very hot. No fan provided, two extra pillows provided but without covers. In addition, one side of bed broken, two beside lamps not working and hotel surrounding is unkempt. Overall, the hotel seems isolated, outside needs more attention and provide the required amenities!"

"You get what you pay for and I didn't pay a lot but this far exceeded my expectations. The room was large, as was the bed and shower. Everything was clean and modern and the staff were very helpful and courteous."

"Clean room very comfortable bed the staff were really welcoming and easy to get along with breakfast was very good the bar looked well stocked"

"Our stay at this hotel was very comfortable. All staff were friendly and helpful at all times. Our room was a standard room at the top of the house and it was very clean with a nice ensuite and a comfortable bed. The decor and furniture enhanced the room giving plenty of space to put our clothes and personal effects. Food was very good, we had a three course dinner and the food was delicious. Breakfast was also very good with a good and varied choice on the menu. Toast was available on...

"Located in the centre of Chelmsford near the station. Comfortable bed."

"We were in an annex, not in the main hotel. The room was clean, but the space was very small with the 'bedroom' on a mezzanine floor. The roof sloped so much it was difficult not to crack your head on the ceiling. The bed was a small double. The towels were old and must have been washed using conditioner as they did not dry you after a shower. There was a beer festival on the weekend we stayed and the volume of the music outside was exceptionally loud and even inside the annex with the door and...

"No checking in service at all. No prior instructions were given. We were helped into our apartment by the lady who owns the jewellers downstairs. We were woken at 6.45am on a Sunday to the sound of scaffolders and a traffic management company setting up to commence install scaffolding at 7am on the building we are in with no prior communication from the host this would be happening otherwise I wouldn't have booked there. By 8am there was a workman outside my first floor bedroom window so I had...

"Staff were friendly on arrival and checked in with no issues. The room was perfect for our needs and clean upon arrival. The mattress was a little hard for my liking. Didn’t have breakfast due to the limited options and timings. Plenty of nice places to eat in the high street."

"We stayed the night before our son's wedding. We booked two rooms. Both had a lot of mosquitoes. The other room also had some sort of bugs which inflicted nasty bites. The day after I called the pub to let them know they had an issue. I was told a manager would call me back. Four days later I have heard nothing. Very unimpressed. Will never stay again."

"Shower did not work. Only one towel in the room. TV did not work. Very dirty floor. Stains on the bed and headboard. Windows don't open fully."

"Air conditioning is not running properly. On a 28 degree Celcius night, it is very hot when the windows of the room could not be opened. Like a steam stuffy room. Would not recommend booking during summer time."

"Perfect property with a central location. Added benefit of a parking spot. Finishing touches included some brekkie items. Would visit again"

"The bar maid was very argumentative. We told her we had a reservation to which she informed us that they do not take reservation for less than 6 people. When the professional gentleman returned he took us to our table which had our room number on it. Furthermore, she proceeded to serve a tall, good looking man who approached the bar way after we had been standing a waiting."