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"Absolutely wonderful stay posh but not pretentious. Had a wonderful time will definitely be going back."

"The property was lovely and beautifully designed. My daughter was super excited about the bunk beds and we could see animals outside the bedroom window which was amazing. We loved the decoration in the lifts also. The vibe was very calm and it was quiet at night time too. Unfortunately the splash park and the jacuzzi was not in use which is what we were looking forward to the jacuzzi so a bit disappointed. Also I was not made aware of the entertainment planned for the evening so bear in mind to...

"The rooms, breakfast and the shopping centre next to hotel. You can get anything and yes Chessington park next to hotel, 15 minutes by car"

"I wrote to cancel this room and yes im"

"DID NOT SLEEP A WINK!! AVOID LOWER LEVEL ROOMS. We stayed in the fountain room. There was an extreme amount of noise banging foitsors pounding coming from above well into the late night past 1am and starting back up around 5am. Constantly loud thumping and banging.. ZERO soundproofing from the soace above. We were wondering if there was a staff or public access room above us. I highly recommend requesting a room on the top floor NOT the lower level. Completely unacceptable. From this...

"We only stayed one night for a wedding ! we checked in and went to our room only to find out that there was no water in the hotel room . We was not informed of this issue at the reception. Absolute disgrace no showers no toilet flushing no hand sanitation. Staff seemed as if they were helpless. Did not do anything to alleviate the situation. The toilets began to back up and became unusable during the wedding. It was embarrassing. Compensation and refund was varied and inconsistent. Why should I...

"Good to have a swimming pool and free help yourself to drinks. Fan was helpful Walls of room do not stop hearing just talking noises from next door into the night"

"A really lovely hotel. Great character but still modern facilities. AC was a real bonus during this hot period. Thank you to all the wonderful staff 😃"

"Biggest issue is the two single rooms can't lock their patio doors. While I concede the patio is below ground level and would be hard to reach it still means the appartment is accessible from the outside and leaves people in those rooms nervous. I contacted the host during the stay and got no response about this. The overall cost of the room (given it has 3 bedrooms) is reasonable."

"Flawless experience from start to finish! Check-In was easy, smooth and welcoming. Room was clean, fresh and well laid out with everything needed including an Iron and board! Breakfast had an exceptional range of options from traditional full English, continental and fruit as well as pancakes. Check out was just as great and staff were super nice as we left"

"Bedroom and corridor area's appear all newly refurbed however the breakfast room is very dated and needs a good clean. Florine on Reception was excellent, bar staff abit rude (no please or thank you)."

"This is our 3rd time staying at this hotel and we were made Guest of the day. We received an upgraded room and 20% off the restaurant and room service. Sadly we didn’t use either but I really appreciated the gesture."

"Clean but basic room. The noise from the club below was bothersome."

"A lovely stay, it was just down the road to a venue where we were attending a party. The host was very welcoming and friendly and insured we had everthing we wanted. Room was tidy and had a mini fridge, tea and coffee. Breakfast was lovely my son enjoyed the fresh fruit. X"

"Outstanding staff and a clean well kept room. Parking was the only downside but we definitely would stay here again."