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"Our room didn’t get made up, so had to use a wet towel the next day"

"The hotel was wounderful. It was clean, the staff were great and we loved the pools."

"Loved the balcony onto the pool and the spacious room. Great amenities in the room. Everything you could need. Easy and safe parking for the car."

"Great location. Breakfast was great and the amenities were thoughtful."

"Great place to stay, will definitely stay again."

"We’ve stayed at the oaks before and had an enjoyable stay. This time the room we had was really run down and dirty. House keeping wasn’t great bed half made."

"We stayed in a beautiful 3 bedroom Villa. It was perfect for our family of 7. Hotel staff was wonderful. Great looking property and fabulous pool area. Location is less than ten minutes from central Port Douglas. Access to the beach. We will definitely return for a longer stay!"

"The grounds are beautiful and well maintained. The resort is a very nice place to be. The room was very pleasant. However, if you are staying 6 nights or less, don't expect to have your room cleaned. We were told quite curtly by reception staff that we wouldn't be having our room cleaned 'for our length of stay.' I thought this ruined an otherwise perfectly lovely stay, I didn't think room service was too large of an ask given the price paid."

"Had a wonderful 10 night stay at Shantara. We loved being so close to Macrossan st and the beach, while the pool was an amazing end to each day. The Hotel was peaceful, beautiful and quiet. As is normal for Far North Queensland, there is not everyday cleaning service but we don’t use that anywhere anyway. Plenty of parking, but if you didn’t bring a car everything is walking distance with shuttle bus options for longer journeys. The only black mark of the stay were our neighbours on the pool...

"Great pool, comfy beds, perfect location. Next time we will get the larger room. We were in a Studio apartment a nd wished we had a bigger balcony."

"Front desk staff is very friendly and helpful. We would come again."

"Outstanding lodge in a nature reserve with great facilities and friendly helpful staff. The chalet accommodation was spotless, comfortable and very well equipped, and the location in the nature reserve was great. The food in the restaurant was excellent. Only stayed one night, but wish we had stayed at least one more. Having said that, it was not cheap, but good value for what was on offer."

"On arrival after being told we were able to check in at 12.00 PM we were informed that our accomodation would not be ready before 14.00. This was unacceptable as we had a wedding to attend at 13.50. The female behind the counter (owner i pressume) told us the previous people would not leave on time. She was not interested in my dilemma and became very hostile she told us we were free to find other accommodation elsewhere which would be impossible at this late hour. When I tried to ask if perhaps...

"Gorgeous, great food and staff. Loved it."

"Beautiful well thought out property and wonderful pools. The staff in the office are just lovely. "

"The location of the hotel was excellent right in the middle of Port Douglas can walk everywhere. The main part of the room was quite small so it felt very cramped with our luggage. The bathroom was large, and the shower was very comfortable. The one major drawback for us was that there was a lot of scares climbing up and down to the second floor. Due to our very large and full luggage, it was very difficult climbing up and down."

"Difficulty in checking in after hours. Instructions were confusing and no one was reachable by phone. After managing to check in, the room was not set up for 2 single beds that had been booked. Spoke to staff next morning & they were very helpful in upgrading us to a beautiful suite"