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"Disappointing. Booked this hotel due to the free Airport Shuttle Bus. Arrived well within the advised operating hours of the shuttle bus. Called the number given by the hotel to be asvised the number was no longer in operation. Was left stranded at Pearson Airport at 21.30 with no option but to get a taxi which cost $36 to travel less than 2km. Would have been better paying more for a better property. Really dissapointing."

"Beautiful building in great location, spa, pool and breakfast for a very reasonable price"

"There was nothing unique about this hotel, but it was clean and the staff were friendly. I would warn people with disabilities about access issues at the front of the property, there are several stairs to climb and no ramp. To be fair, if you can arrive/enter at the back entrance, it's mainly on the flat, so I'd recommend this as the best option. There are two lifts in the hotel to help you reach your room, although you may have to wait a while as both can be busy, indeed one of the lifts is...

"Staff always make a hotel special - the staff were friendly helpful and very professional- we had a great stay and will return"

"Just had another night at the White Hart, or favourite place to stay in the lovely town of Harrogate."

"The hotel is dated and all rooms need updating as the floor boards all creek as you walk around especially in the bedrooms, the carpets are a little worn and the beds are not particularly comfortable. The staff are friendly enough, we only had breakfast once there and it wasn't that warm either. We had a problem with the hot water in our sink as it was not getting hot and was told by maintenance that he didn't know why it wasn't working and to wash our hands under the bath tap , I found this...

"It is well placed ,spacious and has character. Parking is tricky ,£12 for a nights stay We have been lucky to find a space at the hotel ! Breakfast was superb ."

"Everything about this hotel is first class.We only wished we had stayed another night.We will certainly be back the first chance we get. Many thanks to all the staff."

"Great place with really good amenities. We will be back. And we would definitely recommend"

"We enjoyed our visit and the staff were friendly and helpful but the rooms could have been cleaner. The building is old and it shows. Lots of toothpaste splatter on the wall next to sink, dirty paint, worn out carpet and you can hear noise from hallway. We had a great time and location was perfect."

"Comfortable room, good breakfast, plenty parking and friendly staff"

"Breakfast was excellent. I am disabled and found that there were a few points. Going down to toilets was a huge problem with no handrail. I accept that"

"The hotel and lake setting is beautiful. The spa is too expensive when you are limited to only two hours when it is extremely quiet."

"Staff were friendly and helpful, esp Gary in the restaurant Pool and spa are excellent Room was comfy with nice toiletries"

"Lovely, clean and friendly. I would have liked an earlier breakfast option due to work."

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"Excellent location, service and all round quality."

"This is a cute place to stay but a bit dated. It is dog friendly and it was lovely to see so many furry friends enjoying a trip! We stayed in a building round the back which had some quirky wallpaper but needed an upgrade. Interesting rules around breakfast which were explained in terrifying detail by staff who had been well briefed - "You have 30 minutes from when you enter until you must leave, and you can have one hot drink refill". That was a bit much, but we complied!"