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"The room was a reasonable size with a king size bed and a small en suite. However, we found a large stain (possibly blood) on the corner of the mattress topper. We also found one of the windows couldn't be open due to it having parcel tape stuck over window and frame. This looked messy and botched. It was a cold room and when we went to turn the radiators on they were filthy with dust and debris in the grills!! We complained to the receptionists who immediately arranged to move us to another...

"Lovely one night stay right next to the convention centre. Room as expected, clean with plenty of space. Car parking very convenient and easy to find. Staff all friendly and helpful. Dinner in the hotel was lovely. Breakfast excellent and good service. Would definitely stay again."

"Stay spoiled by very loud neighbours from 6:30am. Suppose that is. Ot the hotels fault but the walls are paper thin"

"Friendly staff. Great meal. Good location. Definately stay here again."

"nice hotel although looking a little "tired""

"Old Swan Hotel Marvellous - We found this hotel very charming. Upon arriving, the reception lady was very welcoming and friendly. We booked an Executive Suite - great value for money. Suite was very clean and very spacious. However, does need updating as no aircon, no USB plus sockets and furniture very dated. Dining room very beautiful, staff friendly and breakfast delicious. Beautiful lounge areas to relax in. Would I stay again - absolutely. Would I recommend - absolutely."

"Property had good parking and was a nice breakfast."

"Lovely and clean, nice hosts and very good location"

"Absolutely lovely stay at The Lister Arms. Staff are amazing and the reason it's so good. They are helpful and friendly. The only very small downside is the cost. A little overpriced but otherwise beautiful. Couldn't really fault anything at all. The food was to die for."