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Holiday Inn Downtown - Mercy Area by IHG

3.0 star property
Hotel with free airport shuttle, a quick walk to Wells Fargo Arena

Choose dates to view prices

Photo gallery for Holiday Inn Downtown - Mercy Area by IHG

Exterior
Indoor pool
Premium bedding, pillowtop beds, laptop workspace, blackout drapes
Exterior
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Housekeeping
The current price is SAR 454
SAR 508 total
includes taxes & fees
30 Jun - 1 Jul

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 King Bed

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Standard Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Pillowtop bed
Premium bedding
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Standard Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Pillowtop bed
Premium bedding
Blackout drapes/curtains
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Pillowtop bed
Premium bedding
Blackout drapes/curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Pillowtop bed
Premium bedding
Blackout drapes/curtains
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Premium Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Pillowtop bed
Premium bedding
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Pillowtop bed
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
1050 6th Ave, Des Moines, IA, 50314

What's nearby

  • Wells Fargo Arena - 10 min walk - 0.8 km
  • Iowa Events Center - 10 min walk - 0.8 km
  • Des Moines Civic Center - 16 min walk - 1.4 km
  • Drake University - 2 min drive - 2.1 km
  • Principal Park - 2 min drive - 2.1 km

Getting around

  • Des Moines International Airport (DSM) - 22 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Buzzard Billy's - ‬14 min walk
  • ‪The Fort - ‬11 min walk
  • ‪Bud Zone - ‬11 min walk
  • ‪Domino's Pizza - ‬14 min walk

About this property

Holiday Inn Downtown - Mercy Area by IHG

Hotel near Wells Fargo Arena
Located close to Community Choice Credit Union Convention Center and Iowa Events Center, Holiday Inn Downtown - Mercy Area by IHG provides a free roundtrip airport shuttle, a terrace, and a library. The on-site American cuisine restaurant, Genevieve Restaurant, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • A vending machine, an elevator, and coffee/tea in the lobby
  • Smoke-free premises, a porter/bellhop, and free newspapers
  • Guest reviews speak highly of the helpful staff
Room features
All 251 rooms feature comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Pillowtop mattresses and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and hair dryers
  • LCD TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

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SAR 461 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free roundtrip airport shuttle from 7:00 AM to 10:30 PM at scheduled times
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 10.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cityscape Lounge
  • Genevieve Restaurant

Things to do

  • Gym
  • Indoor pool
  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Conference space

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 11.20 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10.95 per person
  • Rollaway bed fee: USD 11.20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Downtown Mercy Area
Holiday Inn Mercy
Holiday Inn Mercy Hotel
Holiday Inn Mercy Hotel Downtown Area
Holiday Inn Downtown Mercy Area Hotel Des Moines
Holiday Inn Downtown Mercy Area Hotel
Holiday Inn Downtown Mercy Area Des Moines

Frequently asked questions

Does Holiday Inn Downtown - Mercy Area by IHG have a pool?

Yes, this property has an indoor pool.

Is Holiday Inn Downtown - Mercy Area by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn Downtown - Mercy Area by IHG?

There is free parking nearby.

What time is check-in at Holiday Inn Downtown - Mercy Area by IHG?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Downtown - Mercy Area by IHG?

Check-out is at 11 AM.

Does Holiday Inn Downtown - Mercy Area by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 7:00 AM–10:30 PM at scheduled times.

Where is Holiday Inn Downtown - Mercy Area by IHG located?

Located in Downtown Des Moines, this hotel is within a 10-minute walk of Community Choice Credit Union Convention Center and Wells Fargo Arena. Iowa Events Center and Des Moines Civic Center are also within 1 mi (2 km).

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Holiday Inn Downtown - Mercy Area by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 428 out of 1007 reviews
Rating 8 - Good. 322 out of 1007 reviews
Rating 6 - Okay. 143 out of 1007 reviews
Rating 4 - Poor. 63 out of 1007 reviews
Rating 2 - Terrible. 51 out of 1007 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10

Very friendly staff!
Stayed 1 night in Jun 2025

10/10

Free parking and close to downtown core.
Stayed 1 night in May 2025

6/10

Clean, close to down town.
Stayed 2 nights in May 2025

10/10

i love it
Stayed 4 nights in Jun 2025

8/10

Na
Stayed 1 night in May 2025

8/10

We didn’t feel the cost we paid lived up to the accommodations we received
Stayed 4 nights in Jun 2025

10/10

Overall a great experience
Stayed 1 night in May 2025

6/10

Room was clean but dated, staff was friendly, breakfast was not included with the initial cost per room, price was a little high for the amenity's offered at this location.
Stayed 1 night in Mar 2025

2/10

Hotel wasn’t great. Bad location. Charged way more than what I was supposed to be and we left the room in good condition.
Stayed 1 night in May 2025

10/10

We stayed for an event at Wells Fargo, it is within easy ewaloing distance and also to a lot of great restaurants. The manager on duty was so nice, he said they were providing a shuttle to the event and I mentioned we wanted to go somewhere else first and he just said, “I’ll take you there, no problem” so nice and accommodating, every other employee was very nice as well. The property was clean and nicely decorated. The parking lot was being redone so we had to park across the street, but it was no problem at all. We will definitely stay again!
Stayed 1 night in May 2025

8/10

Great place if you have someone staying at Mercy1 hospital!
Stayed 1 night in Feb 2025

10/10

It's close to downtown and the big Hospitals.
Stayed 1 night in Mar 2025

4/10

The parking lot/garage has been broken for a year, and when things like pride festival and ironman competitions. Parking is near impossible for all guest, at the hotel! It has apparently been in dire need of repairs for over a year. Not to mention the state of the bathroom, the lack of a microwave, and while the hotel had been advertise by google to have a hot tub, they did not.
Stayed 2 nights in Jun 2025

4/10

It is not a good hotel. it does not have a convenient parking access and breakfast service. air conditioner was too noisy. I do not recommend this hotel at all
Stayed 1 night in May 2025

2/10

Van from airport broke down, restaurant staff unfriendly and food greasy, parking lot demolished, bar hours inconsistent, staff listless.
Stayed 2 nights in May 2025

10/10

Great location
Stayed 2 nights in Jan 2025

2/10

No place to park specially as a wheelchair. User first room key lock difnt work had to move second room AC didnt work properly tv didnt work room connected kept us u0 most of night
Stayed 2 nights in May 2025

8/10

Parking was inconvenient. Had to walk across the street. Hubby has difficulty walking and it was a long walk.
Stayed 1 night in Apr 2025

10/10

Transportation was great
Stayed 2 nights in Feb 2025

2/10

Had to park offsite due to structural issues with garage. Room door hard time closing. Room key stopped working multiple times. Smoke alarm going off while taking a shower. Outside window had a hard time closing. A/c couldn’t keep up consistently running trying to cool from 70s- 68. Shower was extra slippery almost fell twice. Room was very small and crammed.
Stayed 4 nights in Jun 2025

6/10

Staff pleasent, pool area had ants and not a safe area for kids, parking was horrible with the construction, and the air conditioning in the room wouldnt work properly. Clean room, working tv, noisey from highway.
Stayed 1 night in Apr 2025

8/10

Nice staff. Old rooms,old carpet & drapes etc....will not stay there again because it was too expensive for the quality. Ice machine on our floor didn't work.
Stayed 1 night in Apr 2025

10/10

Very good, front desk was very help with hotel questions and questions about the area
Stayed 1 night in Jan 2025

4/10

There was no parking lot! You needed to park across the way at the hospital! Not good for loading and unloading your vehicle. Also, went to get a drink at and the bartender was rude. The only good thing was their shuttle driver Max!
Stayed 3 nights in Apr 2025

4/10

Overall was clean and an easy/simple stay. The beds, however, are absolutely terrible. The springs or frame are uneven and you dip to one side, very uncomfortable and definitely need replaced. I won’t stay here again simply due to the beds. The bathroom is clean but small, and when you shower the whole floor gets wet. Lastly, the parking lot was closed which was more of an inconvenient surprise than anything and would have been nice to know ahead of time, but at least they had signs up and easy directions to their temporary parking lot that was right across the street.
Stayed 1 night in Apr 2025