Find all hotels by Independent in Derby, NY

"The property was very dated and the rooms were not very clean. Also, upon arrival the staff was very unpleasant to work with and we arrived early with a noted early arrival check in time and they would not accomodate this and would not let us into our room until 4pm, which made us late to our reservations for a show at Sheas theater. They also placed a rather large hold on my credit card for incidentals that took almost a week to be returned to my card. We will not be staying here again in the future. "

"Great location a d very helpful staff. Clean property "

"Amazing location for business meetings and a Sabres epic hockey game…staff and room were first class. My highest recommendation-and the valet staff should be working on TV so funny just bananas - helped deliver a top to bottom 5 star experience Thank You "

"This hotel is in a historic building, built in 1904, which was interesting, but you need to be prepared for what that entails. It took forever to heat our room, the windows were quite drafty, there were lots of noises (creaks, bumps, street noise) but for a 2 night stay, it served it's purpose."

"Easy and safe area to walk around."

"This place is an old dump, and it's being sold on expedia as exclusive, and luxuriuous. Stay at the Holiday Inn... much better. "

"Good location for our visit for a concert at Keybank. Room was clean, bed was comfortable."

"Outdated"

"The Richardson was a pleasant stay. The hotel was clean and the staff were friendly and welcoming. Overall, it was a comfortable experience. One area for improvement would be the guest amenities—expanding these offerings could make the stay even more enjoyable. I would still recommend it for those visiting the area."