"On arrival, we didnt realise there was an older wing and a newer wing. We were in the older wing and the lifts do not go up to the 2nd floor in the older part of the hotel where our room was located and so we had to carry our luggage upstairs to our rooms. The walk was very higgly piggly and I did some damage to my back carrying the suitcases upstairs. As a senior, it would have been nice if help was provided with our luggage. When we checked out we asked for someone to take our luggage...