Venue Batán Hotel & Suites

Property class: 3.5

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At Venue Batán Hotel & Suites, you can look forward to free full breakfast, an art gallery on site, and shopping on site. Indulge in a sports massage, a facial, and reflexology at the onsite spa. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Suite

Room

Standard Suite

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Room

Room

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • River view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Sofa Bed

View all photos for Deluxe Double Room

Room

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Room

Family Suite

  • River view
  • 52 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Double Room

Room

Executive Double Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 Twin Sofa Bed

About the neighborhood

Located in Cuenca, Venue Batán Hotel & Suites is connected to a shopping center. University of Cuenca's Orchid Garden and Cuenca Municipal Planetarium are local attractions and those in the mood for shopping can visit Plaza Rotary Market and Mall del Rio. Inter-American Center of Popular Arts and Cuenca Botanical Garden are also worth visiting. Visit our Cuenca travel guide
Map
Av. 12 de Abril y Guayas, Cuenca, Azuay, 010107

What's nearby

  • A cathedral with blue domes and a cityscape in the background.
    New Cathedral of Cuenca
    12 min walk - 1.0 km
  • Two illuminated church domes with cross-topped spires, set against a mountainous backdrop.
    Calderon Park
    12 min walk - 1.0 km
  • A cobblestone street leading to a town square with a view of distant hills.
    Río Tomebamba & Calle Larga
    17 min walk - 1.5 km
  • San Sebastian Plaza
    7 min walk - 0.6 km
  • Alejandro Serrano Aguilar Stadium
    19 min walk - 1.6 km

Getting around

  • Unidad Nacional Tram Station
    12 min walk
  • 14n - Antonio Borrero Station
    20 min walk
  • Cuenca (CUE-Mariscal Lamar)
    19 min drive

Restaurants

  • El Huerto
    9 min walk
  • Tienda Cafe
    7 min walk
  • Café San Sebas
    7 min walk
  • Cafeteria Central Perk Cuenca
    8 min walk
  • Aroma De Cafe
    5 min walk

About this property

Venue Batán Hotel & Suites

  • Hotel connected to a shopping center
  • Free full breakfast, an art gallery on site, and shopping on site are just a few of the amenities provided at Venue Batán Hotel & Suites. Indulge in a sports massage, a facial, and reflexology at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
  • Additional perks include:
    • Free self parking
    • A roundtrip airport shuttle (surcharge), a banquet hall, and coffee/tea in the lobby
    • Luggage storage, a gift shop, and a front-desk safe
  • Room features
  • All guestrooms are individually decorated, and offer comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and separate dining areas.
  • Extra conveniences in all rooms include:
    • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
    • Heated floors, rainfall showers, and designer toiletries
    • 42-inch TVs with streaming services and premium channels
    • Wardrobes/closets, balconies, and separate dining areas

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Frequently asked questions

Is Venue Batán Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Venue Batán Hotel & Suites?

Check-in start time: 2:00 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 25 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Venue Batán Hotel & Suites?

Check-out is at noon.

Does Venue Batán Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 27.20 per vehicle applies.

Where is Venue Batán Hotel & Suites located?

Located in the heart of Cuenca, this spa hotel is within a 10-minute walk of University of Cuenca's Orchid Garden, Museum of Extreme Art, and Casa de los Arcos Art Museum. Iglesia San Sebastián and Museum of Modern Art are also within 15 minutes. Unidad Nacional Tram Station is 12 minutes by foot and Gran Colombia Tram Station is 17 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Venue Batán Hotel & Suites Reviews

9.2

Wonderful

9.8

Cleanliness

8.6

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 39 out of 58 reviews
Rating 8 - Good. 13 out of 58 reviews
Rating 6 - Okay. 4 out of 58 reviews
Rating 4 - Poor. 2 out of 58 reviews
Rating 2 - Terrible. 0 out of 58 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing site to stay. The rooms was very comfortable..! Great Hotel. I recommend
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and professional.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff professional, friendly and helpful. Great breakfast.
Stayed 6 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The wonderful staff!
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for the price

Clean hotel, with a sufficient breakfast. Our room was quite large with a little kitchenette and sitting area. Unfortunately the kitchens are not stock with any utensils, kitchen ware, or a coffee pot. Location was good, a short walk to the historic centre with great restaurants. For the price a good hotel to stay for a few nights
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good, the only problem was that there was no heating. So the front desk provided us with an small portable heating unit which help a little,
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good condition, exelent staff, great breakfast, very pleasant atmosphere.
Stayed 7 nights in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for big families
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The rooms are spacious and clean, the employees are very polite and friendly, the restaurant for the buffet breakfast is next to the Tomebamba river.
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
My room was next to the wonderful river n the sound of the river was great!
Stayed 5 nights in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Gravel parking lot!
Stayed 1 night in May 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Heater for the rooms
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good recommendations

It is so amazing. First so kindness staff. They are so kind. They helped me for calling a taxi. And they checked my inconvenience and resolved it kindly. Second, the great veiw. You can enjoy so beautiful river view. Thrid, clean and good style hotel and room. A bed, a toilet, etc everything is clean. And hotel has modern style shape.
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. But I was surprised when I booked 2 rooms, I had to pay for an extra person. I assumed since I booked 2 rooms, the 4 members of my family and baby can stay comfortably in the rooms. But, being forced to pay for 1 member of my family was a surprise. Can you clarify why that was?
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern and comfortable

We loved our stay at the Venue Batan Hotel. It was super-clean and comfortable and modern. The room was spacious. Hot water. The bed and pillows were so comfy. The staff were always friendly and willing to help and make our stay comfortable. Breakfast was great with lots of fruit, pancakes, bread/rolls and choice of eggs and different cooked choices each day. Right by the river, beautiful view. We asked for a little heater for the room which they gave us no problem. Negative: there was a lovely kitchenette with fridge and induction burner but no utensils or pots or pans to cook with. Easy to walk to the center of town or get a cheap taxi which they called for us. Would definitely return.
Stayed 5 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Súper limpio, todos muy amables, súper recomendado.
Stayed 1 night in May 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la página vi una habitación básica y decía que tenía dos camas y cuando llegué solo me dieron una sola
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel como siempre lindo y acogedor, la habitación y las áreas comunes limpias. El desayuno variado, generoso y rico! El personal que atiende amable. La recomendación sería revisar el estado de los colchones, tengo aproximadamente 4 años visitando el hotel y siempre 10/10 esta vez no fue así, sin embargo si se duerme bien y bueno como fuimos feriado se les así el detalle de darnos vista a los jardines como especificaba mi reserva! Solo esos detalles… recomiendo ampliamente este hotel.
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las suites son súper espaciosas. El desayuno estuvo muy malo. Buen lugar para dormir la noche pero no escojan con desayuno.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca trip

Great peaceful place to enjoy Cuenca.
Stayed 9 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, la habitación siempre limpia y las instalaciones como nuevas. Volveré.
Stayed 3 nights in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adecuado costo y servicio
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Excelente
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 위치, 통창의 발코니가 있는 깨끗한 거실과 룸, 특히 조식팀이 매일 만들어서 제공하는 빵이 환상적인 호텔입니다 직원들도 친절합니다 쿠엔카에 오는 누구에게나 자신있게 추천할수 있습니다
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena experiencia!

Lugar completo y acogedor.
Stayed 1 night in Oct 2022