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Hotel Spa Santa Ana

3.0 star property
Comfortable Cuenca hotel in Downtown Cuenca with full-service spa

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Hotel Spa Santa Ana

Gift shop
Indoor spa tub
Front of property
Double Room, 2 Twin Beds | Soundproofing, iron/ironing board, free WiFi, bed sheets
Game room
Reviews
6.8

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Pdte. Córdova, Cuenca, Azuay
  • Popular LocationCalderon Park2 min walk
  • Popular LocationNew Cathedral of Cuenca3 min walk
  • Popular LocationRío Tomebamba & Calle Larga7 min walk
  • AirportCuenca (CUE-Mariscal Lamar)12 min drive

Most relevant reviews

ExperimentalCarousel

6/10 Okay

Maria
May 9, 2024

Room options

View all photos for Suite

Suite | Soundproofing, iron/ironing board, free WiFi, bed sheets

Suite

Highlights

Separate dining area
Soundproofed
Kitchen
Full-sized refrigerator/freezer
LED TV
Separate bedroom
Private bathroom
Rainfall showerhead
  • 36.4 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Superior Double Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
In-room massage
Iron/ironing board
Daily housekeeping
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

View all photos for Queen Room

Queen Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Queen Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
In-room massage
Iron/ironing board
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Triple Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
In-room massage
Iron/ironing board
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Quadruple Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
In-room massage
Iron/ironing board
Daily housekeeping
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

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The price is SAR 266
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includes taxes & fees
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About the neighborhood

Cuenca

Located in Cuenca, Hotel Spa Santa Ana is in the city center. New Cathedral of Cuenca and Casa de los Arcos Art Museum are local landmarks, and some of the area's activities can be experienced at San Francisco Plaza Market and Plaza Rotary Market. University of Cuenca's Orchid Garden and Cuenca Botanical Garden are also worth visiting.
Visit our Cuenca travel guideOpens in a new window

What's nearby

  • Calderon Park - 2 min walk
  • New Cathedral of Cuenca - 3 min walk
  • Río Tomebamba & Calle Larga - 7 min walk
  • Alejandro Serrano Aguilar Stadium - 13 min walk
  • Mall del Rio - 4 min drive

Getting around

  • 14n - Antonio Borrero Station - 6 min walk
  • Gaspar Sangurima Tram Station - 12 min walk
  • Cuenca (CUE-Mariscal Lamar) - 13 min drive

Restaurants

  • Latitud Cero Taproom - 3 min walk
  • Raymipampa - 3 min walk
  • Negroni - 3 min walk
  • Sunrise Cafe - 4 min walk
  • Cuenca Beer Company - 2 min walk

About this property

Hotel Spa Santa Ana

Hotel located in Downtown Cuenca
Take advantage of free continental breakfast, an arcade/game room, and laundry facilities at Hotel Spa Santa Ana. Indulge in some rest and relaxation at sala Murillo, the onsite spa. In addition to a business center and a steam room, guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Tour/ticket assistance, 80 meeting rooms, and smoke-free premises
  • A front-desk safe, concierge services, and a 24-hour front desk
Room features
All guestrooms at Hotel Spa Santa Ana offer comforts such as free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and shampoo
  • LED TVs with satellite channels
  • Wardrobes/closets and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM–10:00 AM
  • 1 restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting rooms - 80

Spa

  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 61
  • Handrails in hallways
  • Hallway handrail height (inches): 59
  • In-room accessibility
  • Lever door handles
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 15 on-site accessible parking spaces
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 62

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LED TV
  • Satellite channels

More

  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Local maps
  • Restaurant dining guide
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day
Cribs (infant beds) are available for USD 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per day
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

suites y spa Santa Ana
Hotel Spa Santa Ana Hotel
Hotel Spa Santa Ana Cuenca
Hotel Spa Santa Ana Hotel Cuenca

Frequently asked questions

Is Hotel Spa Santa Ana pet-friendly?

Yes, Hotel Spa Santa Ana allows pets (limit 2 total). There's a fee of USD 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Hotel Spa Santa Ana?

As of 28 Jum. I, 2024, prices found for a 1-night stay for 2 adults at Hotel Spa Santa Ana on 29 Jum. I, 2024 start from $100.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Spa Santa Ana?

Self parking is free at this property.

What time is check-in at Hotel Spa Santa Ana?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Spa Santa Ana?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Spa Santa Ana located?

Located in Downtown Cuenca, this spa hotel is steps from Calderon Park, Convent of the Assumption, and San Francisco Plaza Market. New Cathedral of Cuenca and Museum of the Canari Identity are also within 5 minutes. 14n - Antonio Borrero Station is 6 minutes by foot and Luis Cordero (Hermano Miguel) Station is 7 minutes.

Hotel Spa Santa Ana Reviews

Reviews

6.8
Rating 10 - Excellent. 5 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 3 out of 15 reviews" "
Rating 4 - Poor. 3 out of 15 reviews" "
Rating 2 - Terrible. 2 out of 15 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Maria, Kissimmee

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

2/10 Terrible

Daryoosh

Stayed 2 nights in Oct 2023

4/10 Poor

Javier, brooklyn

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.
Stayed 1 night in Sep 2023

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
The spa facilities not working, pool looked dirty.
Stayed 1 night in Jan 2023

2/10 Terrible

Jaime

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nooo me gusto nada pues ,llegamos y en el baño solo havia un Rollo de papel higienico casi por terminar,en la cama 2 toallas enrrolladas,humedas,y sucias,baje y Reclame y mejor dieron unas secas,y luego tenia que madrugar a viajar y nooo huvo agua ni para lavarse la cara,y el precio de estadia,superior a otros que he estado en cuenca ,con mejor servicio y mejor atencion me senti Robado pues cobraron por adelantado,ese citio es una porqueria
Stayed 2 nights in Dec 2022

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuenca stay
I liked my stay in this hotel. Good service, pro stuff.
Stayed 1 night in Nov 2022

4/10 Poor

Ricardo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very pretty, very nice staff. Those are the only compliments that Ican give.
Stayed 2 nights in Sep 2022

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and very polite.
Stayed 2 nights in Jul 2022

4/10 Poor

CARLOS FERNANDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023