Find hotels in Cuatunalco from SAR 92

"Front desk staff was horrible no customer service, unfriendly i traveled for 11 years and this was most unpleasant experience. The room was so hot. Usually they would put the cool air on for comfort for guest arrival so after 4 hours it finally was tolerable. The breakfast great food if it was avaliable to eat but hardly any items let due to not preparing proper amount for the amount of guests in hotel. The pool water was so hot it was unbearable. Highly recommend staying at another hotel so many near by"

"Clean rooms, staff were excellent and welcoming. WiFi would come and go throughout my stay in my room it would work better in the lobby. But other than that no complaints!"

"Great"

"Beautiful spot next to it's own beach/coastline. The restaurants on the property are great. Definitely would rebook next time we're around"

"The ac in the rooms were great that staff is super friendly and very attentive all though we did not come with children they have lots of fun activities for the children that we saw as well for the adults it is a very good family resort "

"Only two options for breakfast and lunch buffet. All the other ones you have to make a reservation. The room had amazing views and the staff is very friendly"

"Walking distance to Santa Cruz beach and restaurants - staff was amazing."

"The rooms are big and comfortable. I cannot complain about the rooms at all. Plenty of storage space if you come with alot of clothes. Clean maintained. Water bottles restocked daily. Always enough towels. I had lead in room caregory giving me a view of a tennis court... I don't particularly like that the layout of the resort is so huge and requires a trolly to get around everywhere. I was on 8th level and it goes to 10 levels but no elevators. Resort architecture is unique design but i don't like having to rely on trolly to move around. I came in slow season so it was usually no issue to get on. In busy season i imagine it gets wild to try and get on. If you travel with a baby and a stroller like i did, it's very inconvenient. If you are someone with mobility issues, this is not a good resort for you. Food was most disappointing in buffet I've ever had in Mexico. I had food poisoning the whole week. Drinks from bars are not that great. For carbonated drinks they use pepsi brand and they tasted very off. Orange juice at bar tastes like tang mix...i felt like i was consuming in Cuba. If you know, you know.. Beach that is at resort is not great for swimming. Drive 12 minutes out to la entrega or Maguey or la crucecita and it's by far better for swimming. Some waiters not very professional. They lack proper customer service. Not alot of English speaking staff either. Pool on 7th floor nice to swim, but tempurature of water is too hot. Wouldn't return. "

"Clean hotel and nice views.. staff was very helpful at all times"