"Elevators are not sufficient."

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"The bunk beds were comfy. The room refresh on day 2 was appreciated."

"I cannot stress enough how great the location of this hotel is. If you are looking to be near loads of iconic New York spots, this is the place to stay. My son and I were on the 21st floor and the view was amazing! Other than the typical sirens, the room was quiet. The hotel elevator requires a room key to get to any floor, which made us feel even safer. We had a queen room and yes, it was small, but it had everything we needed. The staff were very welcoming and accommodating and the bar (&...