Find all hotels by Handpicked Hotels in Cranleigh from SAR 549

"Very good location to the airport.thanks "

"Very nice clean room bed very comfortable. Extremely handy to have the covered walkway to the airport . "

"Convenient location in Gatwick South Terminal, with many food and snack options. Minutes to check-in and departures. Small room, well designed for overnight stay for early flights. Clean room, fresh linen, large, soft towels, water, coffee/tea maker. Courteous, helpful staff. Only complaint: better lighting in bathroom and over the bed "

"Great room"

"Easy online check-in, great reception service. The room is clean but the shower screen is somewhat rusty. The breakfast starts at 6am. "

"Overnight stop for a flight next day. Worked very well and would have no hesitation in using again "

"As I was on a business trip I needed to be out by 8am. Surprisingly, they don't start breakfast service until 8am on weekdays so not an option. Room was fine, a single with enough space. "

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."

"The same waitress as served us on 2 previous visits who is great with children requires a special mention "