"Good price and location"

"The staff were friendly, but there were a number of issues with the room - one being that the aircon/heating didn’t really work. I booked a corner room with two views and it apparently is a common problem. Eventually we were given a heater. The hotel is really well placed for Central Park (5 min walk) and Time square 10/15 min walk. It’s near several underground stations. The customer facing staff were lovely and helpful - rooms could do with a bit updating but we were very comfortable (ask...

"Ideal location "

"No wifi, just elevator functionality for 2 week… not the Ace I was used to. Staff all ways good though "

"Posh hotel with no fridge in the room (too tiny) and ask for extra for view! Disappointing."

"Should have refrigerators in all room for no fee. But otherwise, a nice stay. "

"There are so many places outside and inside the property the restaurant next-door called GAIA was a very good vibe. If you are planning to go shopping, this is the perfect place to stay because I was about 10 minutes or less from everything and everywhere I wanted to go. The staff was exceptionally friendly. They do focus on customer service and this is very rare for a place like in New York City. I travel here pretty often in different cities, and I would say that this has been the best...

"Very clean room. A surprising amount of space. Excellent friendly staff. A real door on the bathroom. Good water pressure, and comfortable bed. "