"Shower didn't work"

"Dumbleton Hall has undergone a huge multi-million pound refurbishment, and it shows. The finish combines beautiful finishes, sumptuous fabrics and age-worn character features which have been tastefully restored. The staff were all extremely polite and attentive, with the exception of one evening when we were left waiting to order drinks. The drinks were delivered and by way of an apology they were on the house. Things happen in any business but I do feel it's how these things are handled which...