"The welcome was very weird. It was all down to business. All give me your passports and your credit card details before we heard a "welcome to nobis" and got a welcome Cava. Apart from that our stay was fine but I think there are enough good hotels in palma that we're unlikely to stay here a third time"

"Unfortunately, this hotel was missing many of the fine details you would expect from a five star property. On our first night, we were woken at 11:30pm by room service delivering an order we had not placed, as they had mixed up the room numbers. When we raised this with the front desk the following morning, very little action was taken beyond a brief apology. The rooms also lacked the level of comfort and quiet you would expect at this price point. The doors felt thin and offered very little...