"cleanliness can be improved"

"Absolutely awful. No housekeeping despite our requests during our entire stay. We could not even get a hold of staff as no one was at the reception or restaurant. We had to phone the hotel via the general number online and ask to be put through to the hotel chain. Extremely poor cleanliness, there were stains all over the bedsheets, chairs and a strong odour of urine in the room, carpets and bathroom. Filthy toilet, grubby bedroom and all surfaces were full of stains and spillages. The towels...

"Non fanno la stanza al mattino, siamo stati in 3 e asciugamano viso sempre stato 1. Da migliorare .. colazione abbondante, personale gentile e sorridente soprattutto in sala. Camera spaziosa."

"Staff was fantastic. Dining room waiter was the best I’ve ever encountered "

"Kool"