"The first room we were given was not clean at all. The room had a strong musty smell, and there was dirt and dust built up in the corners. There was mold forming around the wall-mounted A/C unit, which was very concerning. The couch was dirty and had visible stains, and the bathroom was no better. The shower was dirty, with mold forming in the corners as well. Overall, the room was in unacceptable condition and did not meet basic cleanliness standards. We requested to be moved to a different...