"My weeklong stay at the Viceroy was terrific, mainly thanks to the friendly attentive staff. At the front desk, Ben and a woman whose name may have been Edith (I should have written it down!) were particularly determined to make sure I had a simple relaxing time. Several of the valets were also unusually warm and helpful as well. For me, the only weak spot in the service was a fellow named Chris, who, when I said I couldn't get through to room service, seemed impatient, then sent room service...