Find all hotels by Independent in Cleobury Mortimer

"Reception could be better. Bar staff great, facilities good. Wasn’t sure why one of the staff in the gym were hiding in a box scaring people "

"This was my second time staying in the hotel and i was disappointed unfortunately... My room had a weird smell when i arrived regardless of the windows being opened. The bathroom had seen better days, it was worn down and when i ran a bath for myself, I had to empty it and clean it myself as there were pubes(not mine) and other dirt floating in it... My duvet cover was dirty, it had some dried out fluid on the bottom side. The breakfast was poorly topped at 8:30 in the morning(still 1.5 hours befor the end of it 11:00) no fried eggs lots of stuff missing and not been topped up."

"Parked outside front of Hotel.Average breakfast,plates cold. Coffee station poor."

"Nice property. Quiet location. Clean room. Decent amenities and staff but not well equipped or overly friendly. Good breakfast. "

"From the minute I arrived to the room to breakfast everything was perfect! "

"Good room and great shower. Breakfast was great and meal in restaurant nice "

"Room was average outdated tv compared to the other double room. Had to ask for tea bags ect the next day as they didn't do turn down of the rooms. Internet went down for the stay so wifi wasnt working "

"Parking is a bit of a squeeze but we did get a space although there is ample, easier parking at the library close by. We didn’t stay for breakfast so cannot comment on that. Initial receptionist (Easter Sunday) was okay but the receptionist on Easter Monday was friendly, informative and quite lovely which Sunday reception could maybe take a leaf from. Room was so airy, quiet and big so it was a shame to not have twin beds for our teens (who are big) and had to share a small sofa bed, in comparison mine and my husband’s bed was comfortable and big, very nice but felt a bit guilty. Luckily there was a little window area so my youngest son took over that area, pulling the net curtain to while my older son sat on the bed. Hotel exterior is so stunning and location is absolutely fabulous. I will return."

"The most dirtiest hotel I've ever seen! The carpets were covered by dirts and stains, moulds were everywhere on the corners of windows and room, toilet was not clean. I booked a room with a queen size bed and sofa bed. The hotel sent me a message askinge if I need the sofa bed with a note that if I dont respond within few hours, they will assume I dont need it. I dont understand why did ask such a question in thw first place as it was included as part of room booking and how 2 adults+2 kids could fit in a queen size bed alone!! The question was utterly annoying considering that we had already been travelling and had no time to check my messages. Upon arrival, the staffs were not welcoming at all. We stayed in many Novotel hotels in the UK and abroad in the past, but the recent one was very unpleasant. The hotel obviously is in desperate need of renovation and more importantly recruiting a new management team."