Find all hotels by Sotetsu in Chuo

"This hotel offers no extras - no help with baggage, no water available, no amenities in the room - you'll need to grab them from the lobby. We were not able to check in early and when we could check in, it took a long time. The worst part was after traveling and receiving less than mediocre service, when we finally got to our room, it was hot and stuffy! The temperature was set to 25 degrees Celsius. The lowest temperature that could be set in the room was 20 degrees Celsius- not comfortable on humid or hot days. Would NOT recommend, especially for the high price when there are many choices nearby for less and better service."

"The dinning options saved the experience, but the bathrooms were a dirty deathtrap for my elderly mom."

"Great location ! Clientele was undesirable! I simply book for location. "

"Stanford decently friendly, though clearly overwhelmed by the crowds. Make sure you leave time for check in, because the entire lobby fills. The rooms were a bit worn and dated. The TVs were old and had only a few channel options and no streaming apps. Bathrooms were decent, though the toilet paper is so thin you can see through it and seems ridiculous for an expensive hotel like Gracery. The Godzilla balcony was also closed, so their one big attraction was inaccessible. Overall, I would spend similar money for a better experience elsewhere."

"Clean room, secured Luggage storage No early check in available. While waiting, they finally allowed us to check in at 2:30pm. No complimentary check out and only for a cost. They do offer 1/2 price onsen so highly recommend that if you have a late flight. You can relax there even if you don’t want to do the onsen. "

"Excellent location, great hotel and extremely friendly and amazing customer service "

"The room was clean and the staff is polite and welcoming! They offer amenities in the lobby. The check in process was quick. They have a self check-in/check-out machine. However, they’ll assist you on how to use it. A majority of the hotels offer the luggage delivery service, which is amazing. You have to pay in cash. They’ll explain how to fill out the form etc. Some may even do it for you. They will all call the hotel you’re sending the luggage to confirm your reservation. Great location and place!"

"Such a great hotel for the price! Staff were super welcoming, the room was really cute, and it’s very close to public transportation. 10/10 would recommend!"

"Nice hotel in Ginza, very convenient but the room is pretty small. They have a very good breakfast though!"