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"Location was central. Room was comfortable and large for Japan. Bathrooms were generously sized. Breakfast was great with ample hot food choices. Would definitely stay here again. "

"One thing we don’t like is the room is small."

"Very clean hotel located across the street from major transit hub Ikebukuro"

"Excellent customer service . "

"Good value and very convenient "

"Rooms are clean and quiet. Close to convenient stores and restaurants. Central to all the major shopping malls and boutique stores. "

"Very good hotel in excellent location. Strange eco cleaning policy though. In my view, to be green, you can clean up my room, but leave the sheets and towels I hang up. For this hotel, if you hang the Eco tag on the door, they will just change your towels and not tidy the room or make the bed. So, their room cleaning options are, DND don't come into my room at all, ECO just refresh my towels but don't clean the room, or standard which is clean and change everything. No option to clean the room and leave the towels and sheets. "

"Eager to solve issues if there is one."

"We loved the location of Hotel Gracery Ginza. It was walking distance to some of the attractions we wanted to see and also close to the train station. Our room was clean but small - which is understandable. Hotel staff was very helpful."