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"身处湖中，安静钓鱼、度假"

"service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is...

"Booked 2 rooms with breakfast included staffs at The reception said booking was made for NO breakfast. Showed them my wotif booking which clearly says ‘Included amenities: Free breakfast’, they didn’t understand the meaning…"

"Restaurant offers good selection of dishes; friendly and helpful staff; my personal comb was missing after the first day."

"１日目は上海８時発の新幹線で杭州東に着き、バスで約３時間掛けて、千島湖バスターミナル到着、そこからタクシーで１３時頃にホテルチェックイン。ホテルスタッフは英語通じないみたいです。どこの旅行社で頼んだのかと聞かれましたので、EXPEDIAと筆記で伝えましたが、首をひねってました。中国語できなければ、チェックイン難しいのではないかと思いました。その後、近くの料理店（徒歩１０分程度）で昼食（淡水魚料理中心）、二人で１８０元程度でした。２日目は、朝からタクシーで中心港まで行き、船に乗って約６時間の島めぐりをしました。千島湖バスターミナル１６時頃出発し、最終上海には２１時頃に到着しました。千島湖は景色が非常に美しく、行って良かったとは思いますが、リピートして行きたいとは思いません。景色以外の島観光は、他の中国の観光地と同様、あまりおもしろいというものではありません。"

"In our opinion........Pool area dismal..........hard wood lounge chairs without cushion ....breakfast buffet .....not fresh......what was supposed to be hot was cold. Restaurants overpriced for less than average food. Try putting some meat on your Peking duck. Overall a disappointment. In our opinion"