"When I arrived, a nice man greeted me and asked for my ID. He wished me a happy birthday but told me that only his manager could explain why I was charged. We walked over to speak with his manager, who seemed distracted and not very polite. The other gentleman whispered to him that it was my birthday, but he did not acknowledge it. I asked about the charge; he said they were fully booked and that it was the hotel’s policy to charge for the first night in advance. I asked him why they would do...