"Room was very dirty - and smelled like smoke"

"our rooms were not serviced on Saturday and when I asked about not getting new towels and room cleaned. The lady at the desk said she could not believe that her housekeeper didn't service our rooms. I told her that I didn't lie and she wouldn't even give me a copy of the bill!. The rooms were alright, My son in law was given a hard time when he went to get clean towels, they wanted some kind of coupon the desk is the problem not the rooms."