"Overall the staff at reception were so approachable helpful and pleasant it made the stay very comfortable. Breakfast was extensive choices. Spa was disappointing no appointments for spa treatments available and no jacuzzi! Would return."

"Room was clean and functional. Bathroom was great. Good selection for breakfast. Really liked the fresh coffee idea, but feel like there should be more coffee stations. When I wake up I like to have a coffee and didn’t feel like I could wander down through reception and the breakfast area to get one in my pyjamas. Maybe just having additional stations by the lifts on each floor would be great."

"Really bad experience"

"The room was like a sauna when we got in there, the heating had been left on and windows were closed. It’s the most basic room. The bed squeaked every time you moved and the pillow was thin. It was an uncomfortable night. The shared bathroom was dirty and there was a hole in the ceiling. Would not stay again"

"No batteries in the remote. When we went to the reception, only a security guard was present who couldn’t help. Heater constantly making some beeping noises even after we turned the heating off. Had to unplug the whole unit"