"They downgraded my room because “they overbooked” even though I booked this room months ago and paid for it. Additionally, when I booked the room I requested a quiet room facing away from the street, and they gave me a downgraded room FACING the street. It ended up being quiet enough for us to sleep, but the principle of downgrading our room when we already booked and paid for a different room and then giving me the opposite of what I asked for was quite upsetting. Definitely won’t be coming...
"They downgraded my room because “they overbooked” even though I booked this room months ago and paid for it. Additionally, when I booked the room I requested a quiet room facing away from the street, and they gave me a downgraded room FACING the street. It ended up being quiet enough for us to sleep, but the principle of downgrading our room when we already booked and paid for a different room and then giving me the opposite of what I asked for was quite upsetting. Definitely won’t be coming...
Cody