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"It was a very clean hotel with lots of things to do. When we stayed, it did seem that they were a bit understaffed. Wait times for food was rather long in all spots. The staff was very cheerful and friendly, which made you feel welcome. The outdoor pool was nice. Lots of seating."

"Meke"

"Great location and this is my favorite Kansas City hotel but i didn’t get a shower cap because a hospitality kit was not provided. There wasn’t a coffee machine or kettle provided, though I asked twice at the reception. No mugs either. And room service was skipped for almost 2 days until I asked. We ran out of soap and toilet paper."

"Rooms were beautiful and comfortable. Casino side the smoke smell was so over powering. Also we were told there are 6 restaurants on site but only 1 was accessible to under 21. Very inconvenient for those traveling."

"The staff are helpful but the building should be clean. The carpet on the entire hallways should be replaced or at lease washed. They shouldn't offer breakfast because they are not equipped for it."

"Everything was just amazing!!"

"Good facility."

"My husband, daughter, and I had a very nice stay here. The hotel was clean, and the pool and fitness room were nice. The staff were friendly and helpful. The hotel is close to Country Club Plaza, which is a nice area for shopping/dining and access to transit."

"This is a one-time grand hotel that has aged not-that-well. The outer facade is in desperate need of a makeover, or at least a paint job.. The hotel seems understaffed (I had to leave a message with room service) and the restaurant workers tried their best but seemed overwhelmed by the volume (and it wasn't even nearly at capacity). The location is unbeatable but it would behoove them to do a serious rehab…."

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"Clean nice and good service in nice area"

"The pool had algae growing at the water line and in corners. The fridge in my room did not work. The carpet in my room was soaked in the corner by the AC."

"From my first step into the property you notice how nice it is! No steps even into front door, certainly a plus for those that find curbs a challenge. The men at the desk, coming and going, were extremely nice. The room was perfect!"

"We stayed here for the World Cup and had a great experience. Clean, spacious property very conveniently located for activities in downtown Cleveland, and along the streetcar line. It’s connected to a shopping mall and food court with a nice pool and plenty of onsite dining. Very helpful staff, especially Abby at the front desk who helped us deal with a minor issue with our room quickly and professionally. Highly recommend."

"A"

"Muy bien todo"

"Room was clean and spacious. The hotel was quiet all night long."

"Nice place to stay. Nice area."

"No ability to stream movies or apps for movies- upscale hotel not keeping up with technology isn’t smart."

"Great place to state"