2/5 - Disappointing
It’s not kept up. It looks like no one has taken care of anything. You feel very unsafe.






If you're spending some time in Downtown Charleston, Mountain Stage and Charleston Town Center are top sights worth seeing.

While visiting Teays Valley, you might make a stop by sights like Teays Valley Lakes and Hurricane Lake.

You'll enjoy the restaurants and shopping in Kanawha City. You might want to make time for a stop at Kanawha Mall Shopping Center or Blackwell Field.

While visiting South Hills, you might make a stop by sights like Wallace Hartman Nature Preserve and Cox-Morton House.

While visiting West Side, you might make a stop by sights like Ruffner Memorial Park and Patrick Street Plaza Shopping Center.

Institute might not have many top sights, but Mardi Gras Casino and Memorial Ice Arena are two attractions nearby that you can check out.

Friendly, curious staff, despite a significant amount of check-ins due to an event in town.
Reviewed on 14 February 2026

Clean room
Reviewed on 16 February 2026

The AC didn't work, the bedding was unwashed with yellow staining on the pillows. The floor was dirty. There were no trash bags in the trash cans, hair in the "unused" towels, dead flies in the bathroom, the handicapped handles above the bathtub were not clean, the toilet paper was not replaced.
Reviewed on 16 February 2026

The cabin was beautiful inside and outside with an incredible clawfoot tub that was perfect for soaking. The upstairs was well laid out and stocked. Unfortunately, the heating units were unable to keep up with the cold weather and it was very cold.
Reviewed on 11 February 2026

Cleanliness and location
Reviewed on 2 February 2026

Our stay was great. The place was sooooo comfortable and quiet!!! I will definitely be staying there again in the near future…
Reviewed on 6 February 2026

Why not roll the dice with a visit to Mardi Gras Casino during your time in Cross Lanes? Wander the area's riverfront or simply enjoy one of its top-notch restaurants.

West Virginia State Capitol Building is just one of the places to see in Charleston, so why not enjoy the other things to explore during your travels? While in this walkable area, find time to visit its casinos.

You can search for that perfect souvenir at Charleston Town Center during your visit to Charleston. While in this walkable area, find time to visit its casinos.

Take a campus tour or just explore the area of University of Charleston, during your travels in Charleston. While in this walkable area, find time to visit its casinos.

You can spend time browsing the exhibits at West Virginia State Museum during your trip to Charleston. While in this walkable area, find time to visit its casinos.

Haddad Riverfront Park is just one of the places to see in Charleston, so why not enjoy the other things to explore during your travels? While in this walkable area, find time to visit its casinos.
It’s not kept up. It looks like no one has taken care of anything. You feel very unsafe.
Really hard to say, though it was beautiful and our room overlooked the river. So much was closed due to the stay at home orders.
This was just an overnight stop on the drive home. I did not do any sightseeing in Charleston.
I grew up in Charleston, it is always good to go home!
It was an okay city. I think you have to be raised there to appreciate the area.
The Town Center Mall is losing more stores, especially upsetting to see Macys is now gone. I visit Charleston twice a year and always shop at this mall. Its sad to see so many stores closing and no new stores taking their place.
