"Elevators need to be updated and outside area needs to be cleaned out"

"I am writing to formally document a series of escalating incidents during my stay on 3/16/25-3/22/25 that culminated in a staff member threatening to file a false police report against me. Incident Summary: • Time and Location: The interaction took place in the lobby area—which I noted is covered by security cameras—shortly before 4:20 PM. 1. Service Failure: I requested room service twice and never received it. After being here 5 days. Staff Misconduct: When I requested towels, a staff...

"First they put us in a conjoined room without informing us prior, traveling with young children so this was a big NO for us. Moved rooms and immediately we noticed there were roaches ON THE COFFE MACHINE AND CUPS! Walked into the restroom and there was ANOTHER ROACH IN THE TUB AND DIRTY SOCKES ON THE SHOWER CURTAIN. And this point we just left, unfortunately we booked through Expedia so they told us we had to get refunded through Expedia, reach out about our issues asking for a refund, they...

"Not clean"

"Nice and clean. "

"Clean room, breakfast was decent "