Find hotels in Cercados de Espinos from SAR 139

"Staff were consistently rude and unapproachable to both myself and my wife, which completely took away from what was meant to be our honeymoon. At times, we were simply ignored, which is unacceptable at any hotel, let alone a resort of this standard. When we tried to book the spa, the staff there told us it was fully booked in a dismissive and borderline hostile manner. It didn’t feel right, so we checked with main reception, who confirmed there were actually spaces available. This means we were either misinformed or outright lied to. When we returned later that day, the spa staff looked shocked to see us, like they didn’t expect us to come back. Breakfast was no better. As it was our first time, we asked a few basic questions about seating and food options and were met with the same attitude, short, dismissive responses, or being ignored altogether. Staff were rude, avoidant, and at times spoke to us in a raised or abrupt tone. The hotel itself is clean and the facilities are genuinely very good, which makes the service even more disappointing. Aside from the cleaning staff, who were great, most of the team we encountered were unprofessional and clearly uninterested in helping guests. Overall, I would not recommend staying here. This wasn’t an isolated experience, other guests we spoke to had similar issues. It’s a real shame, because the facilities are excellent, but the service lets the entire place down."

"We booked fairly last minute for a weeks getaway. The property was clean, reasonably well maintained and in a good location for the beach etc. The room was decent, though we had twin beds and the kitchenette was a little under equipped, it was spotless and in decent condition. The pool area was lovely, not crowded and the bar was easily accessible. Be careful on the tiled floor though. It’s slippery when wet but there are lots of warning signs. Good breakfast buffet and the evening meals looked decent (though we didn’t have any, it was usually busy). There’s a handy supermarket around the corner. The staff are friendly and efficient too. Great base for a holiday."

"This as our 6th visit which in itself speaks volumes. We love this hotel and the area it is located. However, we did notice a difference in the quality and choice of the half board dinner this time. Enough so to possibly consider only going bed & breakfast next time,"

"Buffet evening meal was disappointing There is no actual bar open until 10pm for 45 minutes Lovely apartment Lovely pool Will definitely return"

"Very basic accommodation with plug sockets hanging out of the wall definitely needs some TLC but a lovely stay for the money "

"My third time at the hotel. A great property in a good location for walking to the beach or the commercial centre."

"Lovely hotel and the best all inclusive we have stayed in out of the whole of Spain and Canary Islands"

"The room was clean and nicely presented and the cleaners were all very friendly and helpful. The breakfast was served on time and offered a wide range of cold and hot options"

"Good location. Lovely staff and fantastic food! Big rooms and spotless"