Find hotels near Centro Surfers Paradise, Gold Coast from SAR 402

"Wonderful facilities and great lovely person at reception. Everything was great, enjoyed the pool, sauna, spa!"

"Excellent"

"Great property and location, but lots of issues. Firstly, the check in is extremely complicated, despite their "videos." Secondly, they provided two rolls of toilet paper for three people over four days (?!?!?). Thirdly, to connect to wi-fi, you need wi-fi, which makes no sense. Fourthly, - "extra" towels cost $3 (not expensive, but it is it the principle). They "allow" you to pay $50 to avoid the $250 refundable deposit, but the $50 is not refundable. Lastly, The fixtures are dilapidated, the kitchen is not great, and the AC only works is either the bedrooms, or the living area. I gave it 3 stars instead of 2 because of the location, which is awesome. It is next to a grocery store and all other types of stores and restaurants, and the pool area was great. All told, though, this place bills itself as high-class, and it is not. Overall, I would say avoid it."

"Our recent stay was extremely disappointing. The room was not properly cleaned on arrival — the kitchen benches felt greasy, the bedhead was visibly dirty, and the bedsheets did not appear fresh or clean. I ended up wiping surfaces down myself while trying to care for my 9-month-old daughter. During our stay, my daughter developed a rash/red spots on her body, which was very concerning as a parent and made us feel uncomfortable for the remainder of the trip. I raised these concerns with management during our stay, however nothing was properly done to resolve the situation or reassure us. The lack of care and response from the manager made the experience even more frustrating. Cleanliness and customer service were far below expectations, especially for a family-friendly hotel. I would not stay here again or recommend it to families travelling with young children."

"the Novotel is all about location and this hotel is smack bang in the middle of surfers with great views and easy accessibility to public transport"

"Amazing view, nice rooms. A bit old and dated but very clean"

"The room was clean, didn’t really have much interaction with the staff except for check-in/check-out. Furniture in the main lobby was not clean or well maintained. Housekeeping was done to late in the afternoon on two occassion we went out early morning and returned around 2pm and room still hadn’t been done so we put out our “do not disturb signed”."

"Yws"

"My family and I enjoyed our stayed in the 2 Bedroom Unit. Great location. The room was clean. Lovely bath towels and breakfast was wonderful. Our only regret was not being able to stay longer so we'll be back! "