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"Not great"

"Charming National Trust Queen Anne House now hotel. Excellent service, good food and magnificent garden. Rooms pretty decent and deserving of 4 stars. Very pleasant two day stay."

"Great place and host, would highly recommend"

"Overall an OK stay but not worth the price tag. Visited at half term, hotel appeared under prepared. All staff were helpful and polite but clearly under staffed so not necessarily their fault. Room not ready 2 hours after check-in, walkways not maintained, dirty glasses and plates with food on outside a lot of rooms. 1 bath robe in the room for 3 guests, toilet in the room didn't flush and whole bathroom in need of basic repairs. Bar/restaurant stopped taking food orders at 7:20pm in school...

"Hotel is central. Bed is small for two and you hear noise for the other rooms."

"Very disappointing stay, particularly considering the price paid. The room was comfortable and the shower good, but housekeeping standards declined throughout our stay. Even after servicing, sheets were not changed, the floor was not hoovered and the bathroom was not mopped. Breakfast was poor in both quality and service, and got worse as the week progressed. We ate in the restaurant one evening and paid premium prices for very poor food. The pizza appeared to have a shop-bought base and...

"Breakfast , parking, staff, cleanliness"

"Staff was super helpful, and it has an all around package"

"Lovely clean room but small at the end of corridor and overlooking station. Parking extortionate however quite good location to town. Used the leisure facilities which were nice and quiet in the morning."

"The hotel was in great location near the center. The staff were kind and very helpful. The rooms were nice."

"Absolutely fantastic stay and such a wonderful hotel. I’d"

"Clean + friendly staff + good for families "

"Room was clean, staff were very friendly and helpful. It’s a pretty good location too, only 10 minute walk to city centre. Check in and checkout was very straightforward and there’s maps available at the front desk of the city centre and surrounding areas, staff at front desk explain very well how to get to places. Would stay again on my next trip to York :)"