"Whilst this hotel had lovely clean rooms and nice staff/food etc, I picked it because according to hotels.com, it had onsite secure parking and a lift.
On arrival, we found it hard to park and were told there wasn’t any onsite parking and that we should use the train station or wait for a spot to be free in the area. Also, I have some mobility issues but as the description said there was a lift, I thought there would be no problem… however when we arrived we found that the lift only goes up one floor and we were on the third floor. The hotel was full so we couldn’t change rooms."