"It's difficult to believe a hotel this bad can function. I was given a twin despite booking a 'superior double'. The furniture was worn, the plug in the handbasin didn't work, the heavy TV was attached to the wall with a small bracket missing several screws, and bizarrely the tea-tray had a dessert spoon and fork instead of teaspoons! But most noticeably there were no towels. I pointed this out and was told "We're aware of it. It's being seen to." Several hours later, desperate for a shower, I phoned the out-of-hours number (the hotel does not have 24/7 reception as claimed) and asked again for towels. Someone came to my door, threw a single towel at me and walked off without a word. Meanwhile in another room, my wife had towels but no hot water. Getting to sleep was difficult as my room faced onto the courtyard/carpark where superbright security lights blast out all night, and there are no blackout curtains on the window. At about 5am one of the guests, drunk as a skunk, started stamping around the hotel, aggressively swearing at the top of his lungs, for an hour. When it came time for breakfast, everyone had to step over him as he had passed out on the stairs in a pool of urine. We checked out early and moved into the chain hotel across the road. I requested a refund for the nights we missed but the hotel refused. They simply do not care about their guests: no explanations, no apologies, they just want your money. Do NOT, under any circumstances, stay at the Four Seasons."
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