"Staff. Ok, this isn’t isolated to Leonardo in Cardiff but seems to be an issue everywhere in the UK. Unless you ask the right questions, you will not receive the information you NEED. For example, I pulled into the hotel parking area that is controlled by an arm and monitored by check in staff at the front desk. I paid £25 for an outdoor parking space.
On check out, not one staffer said, “oh, by the way, this is the code to leave the parking area”. So when I got in my car, I arrived at the exit, the control arm didn’t raise. There wasn’t a communication device to call the hotel. I had to leave my vehicle and walk the 200meters to the front desk only to be told that I would need a code to leave. I ask, “why didn’t I get a code on check in?” The clerk says, “it would have been written in your room key sleeve”. I say, “it wasn’t, but should have been. You have a CCTV monitor there, maybe it would be a good idea to find out why your guest is sitting there wanting to leave.” “Oh sorry about that.”
It’s not a big deal but……. The small important details that make the experience decent or amazing. Today, the staff were decent but failed to provide a good experience.
Breakfast: terrible! Just terrible. Others may not see it the same way but I think I’m being reasonable. The scrambled eggs had flour or other additives rather than simply eggs and cream or eggs and milk. Not egg like substance or powdered eggs. The sausage was tasteless and the bacon a bit harsh. It just wasn’t edib"
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