"I booked a one-bedroom suite for my stay. Upon arrival, I was assigned a room and only realized after unpacking that it was not a one-bedroom suite but a standard room. I went to the front desk because the phone in the room wasn’t working, and I mentioned the issue with the room type. I was told that because it was late at night and the hotel was at capacity, they were unable to move me to the room I had booked.
The next day I returned to the front desk and was told they would credit my amenity...
"I booked a one-bedroom suite for my stay. Upon arrival, I was assigned a room and only realized after unpacking that it was not a one-bedroom suite but a standard room. I went to the front desk because the phone in the room wasn’t working, and I mentioned the issue with the room type. I was told that because it was late at night and the hotel was at capacity, they were unable to move me to the room I had booked.
The next day I returned to the front desk and was told they would credit my amenity...
Michelle