"Wallpaper was peeling off in my room, saw cobwebs on lamps. Sheets and bedding had tears and holes in them. Elevator needs to be updated. Very rickety. Staff from concierge, front desk, housekeeping, bar were all very delightful, helpful, and overall kind."

"I was getting ready for my day when I discovered there was only one washcloth in the room. When I contacted the front desk, the staff member who was an older black woman with a wig and glasses on attempted to place the responsibility on housekeeping. She stated that she called housekeeping around 12:45 p.m. to bring additional washcloths to my room. I had plans and needed to be dressed and ready by 1:30 p.m. Unfortunately, no one ever brought the washcloths. I called the front desk again, but...