"Tiene una extraordinaria ubicación, lindas instalaciones, proceso de llegada rápido y flexible"

"I was getting ready for my day when I discovered there was only one washcloth in the room. When I contacted the front desk, the staff member who was an older black woman with a wig and glasses on attempted to place the responsibility on housekeeping. She stated that she called housekeeping around 12:45 p.m. to bring additional washcloths to my room. I had plans and needed to be dressed and ready by 1:30 p.m. Unfortunately, no one ever brought the washcloths. I called the front desk again, but...